Refund and Returns Policy

Our Commitment

artisticflow strives to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, this policy outlines the conditions under which refunds or exchanges may be granted.

Eligibility for Returns

General Conditions

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, in their original condition, and accompanied by all original packaging, tags, and accessories.
• Custom, personalized, or downloadable items are not eligible for return unless they arrive damaged or defective.

Non‑Returnable Items

• Gift cards, digital downloads, and subscription services.
• Items marked as “Final Sale” at the time of purchase.

Return Process

Step‑by‑Step Instructions

1. Contact our support team at [email protected] within the 30‑day window to request a return authorization.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our team will issue a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
4. Pack the item securely, include the RMA number inside the package, and ship it to the address provided.

Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to an error on artisticflow’s part (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.

Refunds

Processing

Once the returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 7‑10 business days.

Refund Amount

• Full purchase price of the returned item, minus any original shipping charges (unless the return is due to our error).
• Original sales tax will be refunded where applicable.

Exchanges

If you prefer an exchange for a different size, color, or style, please follow the return process above and place a new order for the desired item. We will refund the original purchase once the returned item is received.

User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Ensure the returned package is securely sealed and includes the RMA number.
• Retain proof of shipment until the refund is confirmed.

Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. artisticflow reserves the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

Contact Information

If you have questions or need assistance, please contact us:

• Email: [email protected]
• Phone: +1 (512) 397-0224
• Address: 3045 East 13th Lane, Austin, Texas 78729, United States